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FAQ

FREQUENTLY ASKED QUESTIONS

What's the impact of COVID-19 on shipping times?

What are the shipping costs?

Why didn't my shipment come in one package?

Where do you ship?

How do you ship?

How long will my order take to be delivered?

How can I track my order?

When will my tracking information appear?

Why is my shipment status unchanged?

Why do I have an extra fee for the final delivery of my package?

How do I pay for an order?

Can I cancel/edit my order?

What is your refund policy?

What to do if my question isn't answered here?